Continuing Education for Credentialed Medical Assistants

Nichelle Volker, RMA, has worked in healthcare and medical education for more than a decade. She earned her Registered Medical Assistant (RMA) credential in 2016 and holds an Associate of Science in Clinical Medical Assisting, as well as an Associate of Arts with a focus in education. Nichelle spent seven years working in women’s health, where she developed a strong interest in clinical education and spent several years helping train medical assisting students in the clinical setting. This experience shaped her passion for making healthcare education practical, approachable, and relevant to real-world patient care. Since 2023, Nichelle has focused on healthcare education and content development, creating continuing education and certification exam preparation resources for medical assistants, phlebotomists, and EKG technicians. Her work combines hands-on clinical experience, an educational background, and a commitment to creating engaging learning experiences for both current and future healthcare professionals.

Kirsten is a nationally certified medical assistant and phlebotomy technician (NCMA-P) who has been certified since 2020. Since 2022, she has worked as a content creation expert for continuing education and test preparation, providing expertise in medical assisting, phlebotomy, and electrocardiogram (ECG) technology. She is passionate about creating accurate, engaging, and practical educational content that helps healthcare professionals expand their knowledge and skills.

Kristen holds a Bachelors in Public Health and has worked in hospital-based Clinical Research for over 5 years. As a Clinical Research Coordinator, she works directly with patients, coordinates clinical care, maintains medical documentation, and supports healthcare providers throughout their research studies. Kristen also performs venipuncture and specimen collection, giving her hands-on experience with blood draws and patient care that translates to a well-rounded medical assisting role.